Placing orders with 1st Street
Besides the normal information required for the art portion of a custom order, we must also have complete garment order information such as supplier name, shipping location and garments by size, quantity, style and color ordered. If this information is not included, we will assume the shipment is correct and print what has been received.

Please note that Front & Back designs are considered different orders.

For direct print orders, specify Front or Back, Left or Right pocket.

If garments are being shipped from multiple locations, please advise your customer service rep.

COD Shipments
We do not accept COD shipments unless customer arranges for advanced payment of COD.

10% will be added to the cost of the garments if we choose to receive and pay for the goods.

Drop Shipping
When drop shipping garments, please provide extra garments for flaws or possible misprints, 2% allowance needed.

If you are drop shipping one garment order for different screen printing jobs, please make that very clear.

Discrepancies in drop shipped garments will be reported directly to our customer.

We will drop ship merchandise directly to your customer by UPS, only if order is prepaid, charged to credit card, or on open account.

Check-In Routines
Shipments will be checked in within 24 hours against your purchase order. Discrepancies will be reported by phone, fax or email immediately.

It is the customer’s responsibility to separate the garments for different orders. (A 10% handling fee will be added to printing costs for orders that require the sorting of goods to be printed).

If garments are back ordered, the entire job will be placed on hold until the garment order is complete or the customer releases the job (by email, fax or mail) to print without the missing garments.

Printing Errors and Flawed Garments
Customer is responsible for providing up to 2% additional merchandise to allow for flawed or misprinted garments. 1st Street is not responsible for the printing of customer supplied flawed merchandise, but will make a reasonable attempt to prevent that from happening.

Freight In and Out
Customer is responsible for freight both in and out of house.

Proofing Procedures
Customer will provide either 1st Street color numbers, Pantone color numbers, or a hard copy color proof from which to match colors.

Order proofing can be done by emailing a.jpg file, faxed are, mailed artwork, or actual printed garment. Arrangements for printed product proofing must be made through customer service and cost is based on number of colors and size of order.

Only signed or emailed approvals are acceptable.

Printing on Our Goods
If 1st Street is providing the garments to be printed, a 15% handling charge will be added onto the cost of the garments. This service is only available to open account customers or those using a major credit card. Customer service will advise you of your cost at the time of your order.

Art Charges
High volume printing prices are based on customer providing acceptable film positives and color proofs. If customer provides vector .eps art, there will be a $7.50 per color plate charge. If any artwork is required, other than the printing of film positives, it will be billed at $25.00 per hour. An estimate of art charges can be provided at the time the order is to be placed. However, multiple approvals and very demanding art requirements may increase those charges. Your customer service rep, will keep you advised as additional charges are needed.

All Items are custom manufactured to your specifications. We can accept no liability for copyright or trademark infringement on designs submitted by you and manufactured for you. By submitting a design of a copyright or trademarked item to us, you warrant that you have been authorized by the copyright or trademark owner, its agents or representatives; to have that design manufactured by us on your behalf.

Printing Schedule
Garments for direct printing should be received 3-4 days prior to the order’s scheduled shipping date.

Types of orders that may not be shipped within a 12 day schedule due to heavy work loads are:

• 1. Designs having more than 4 colors.
• 2. Designs requiring detailed artwork.
• 3. Designs requiring art approval.
• 4. Orders of more than 500 pieces.

If your order meets one or more of the above, you may want to consider rush charges to insure timely shipping.

Verification of Order
We will provide a final garment count prior to actual shipping. We suggest you do the same within 24 hours of your receipt of the order. We will not be responsible for shortages after that.

If you wish to have your shipment insured for full value, please advise prior to shipping.